Terms and Conditions

Last Updated: 27 January 2025

Version: 1.0

Important Information: Please Read Carefully

These Terms and Conditions ("Terms") govern your use of the le-zeus-slotgame.uk website and the "Le Zeus" slot game. This document contains critically important clauses that define your legal rights and obligations, as well as those of Le Zeus Digital Entertainment Ltd. We strongly advise you to read these Terms in full before proceeding. By accessing or using our services, you confirm your acceptance of these Terms.

  • Age Restriction & Verification: You must be at least 18 years old to use our services. We are legally required to verify your age and identity before you can access any game content, including demo versions, and before you can deposit or withdraw funds. Failure to complete verification will result in account restrictions. Read more about Age & Identity Verification.
  • Responsible Gambling: Gambling can be addictive. We are committed to promoting responsible gaming and provide mandatory tools to help you manage your play, including deposit limits, loss limits, and self-exclusion. These limits must be set before your first deposit. Understand your Responsible Gambling tools and support.
  • Player Fund Protection: Your funds are held in segregated bank accounts, separate from our company's operational funds. This provides a certain level of protection, but please note our current protection level is "Not protected — with segregation of customer funds". Learn more about how your funds are protected.
  • Dispute Resolution: In case of a complaint, we have a clear internal procedure. If you remain dissatisfied, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service, IBAS, within 12 months. See our full Complaints Procedure.
  • Game Malfunction: In the event of a game malfunction, all affected pays and plays are void. This protects both you and the provider from errors. Review Malfunction and Misuse details.
  • Data Protection: We process your personal data in strict compliance with GDPR. Please be aware that regulatory requirements (e.g., for AML and self-exclusion) may override your right to erasure in certain circumstances. Understand your Privacy Rights.
  • Changes to Terms: We may update these Terms. Material changes will be notified to you before they take effect, and you will have the right to opt out of the new terms if you disagree. Read about our Policy on Amendments.

1. Introduction & Acceptance of Terms

Welcome to le-zeus-slotgame.uk (the "Website"), the official online platform for the "Le Zeus" slot game.

This Website is operated by Le Zeus Digital Entertainment Ltd. (referred to herein as "Le Zeus Digital Entertainment", "we", "us", or "our"), a company registered in England and Wales under Company Registration Number 12890123, with its registered office address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our VAT Registration Number is GB 345 6789 01. Le Zeus Digital Entertainment Ltd. is a wholly-owned subsidiary of Olympus Gaming Group PLC.

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and Game Rules, form a legally binding agreement between you ("you", "your", or "User") and Le Zeus Digital Entertainment Ltd. governing your access to and use of our Website and the "Le Zeus" slot game (collectively, the "Services").

By accessing, registering an account with, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

Our Services are strictly for users located in the United Kingdom. All operations are governed by the laws of England and Wales and regulated by the United Kingdom Gambling Commission (UKGC).

2. Licensing & Regulatory Information

Le Zeus Digital Entertainment Ltd. is fully licensed and regulated by the United Kingdom Gambling Commission (UKGC) under:

  • Licence Holder: Le Zeus Digital Entertainment Ltd.
  • Licence Number: 56789
  • Account Number: 123456
  • Licence Type: Remote Casino Operating Licence
  • Status: Active and in good standing.
  • Verify Our Licence: You can verify our licence details directly on the UKGC Public Register: https://registers.gamblingcommission.gov.uk/56789

We adhere to the UKGC's Licence Conditions and Codes of Practice (LCCP), ensuring fair and transparent operations, player protection, and robust anti-money laundering measures.

Regulatory Authority Contact:
United Kingdom Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
United Kingdom
Contact the UKGC Directly

3. Your Account & Eligibility

3.1. Age Restriction

You must be at least 18 years of age to register an account, access any game content (including demo versions), or use any of our Services. Underage gambling is a criminal offence.

3.2. Identity and Age Verification (KYC/AML)

In compliance with our UKGC licence and Anti-Money Laundering (AML) regulations, we are legally obliged to verify your identity and age. This process, known as Know Your Customer (KYC), is mandatory. We may request documentation such as:

  • Valid photo identification (e.g., passport, driving licence)
  • Proof of address (e.g., utility bill, bank statement, dated within the last 3 months)
  • Proof of funds/source of wealth, if required by regulatory thresholds.

You will not be able to access any gaming content, including demo versions, or deposit/withdraw funds until your age has been successfully verified. Failure to provide requested documentation in a timely manner may result in account suspension or closure.

3.3. Registration Requirements

To register an account, you must provide accurate and complete personal information, including your full legal name, date of birth, residential address, email address, and telephone number. You are responsible for keeping your registration details up-to-date.

3.4. Single Account Policy

You are permitted to register and operate only one account with us. If we discover that you have opened multiple accounts, we reserve the right to close all duplicate accounts and void any winnings.

3.5. Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not disclose your account details to any third party. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Deposits, Withdrawals & Fund Protection

4.1. Financial Transactions

We offer secure payment methods for deposits and withdrawals. All transactions are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of security.

4.2. Withdrawal Policy

Withdrawals are subject to our internal processing times, security checks, and any applicable regulatory requirements (e.g., KYC/AML). We aim to process withdrawals promptly, but delays may occur due to verification procedures or payment provider processing times.

4.3. Player Fund Segregation

In compliance with UKGC Licence Condition 4.1.1, your funds are held in separate bank accounts from our operational funds. This means that in the event of insolvency, your funds are protected. However, the level of protection varies.

Our Customer Fund Protection Level: Not protected — with segregation of customer funds.

This means that while your funds are held in a separate bank account, they are still part of our assets in the event of insolvency. This level of protection means that if we become insolvent, while your funds are separated, they are not protected from claims by other creditors.

We will remind you of this fund protection level at the point of your first deposit and every 6 months thereafter.

5. Game Rules: Le Zeus Slot Game

The "Le Zeus" slot game is developed by Hacksaw Gaming and operated by Le Zeus Digital Entertainment Ltd. The game's mechanics, features, and payout structure are detailed below. By playing, you agree to these rules.

5.1. General Game Information

  • Game Title: Le Zeus
  • Game Developer: Hacksaw Gaming (www.hacksawgaming.com)
  • Game Version: 1.0.0
  • Theme: Ancient Greek mythology with a cartoon style, featuring a mischievous Zeus.
  • Documentation Date: 27 January 2025

5.2. Game Mechanics

  • Grid Size: 6 reels, 5 rows (6x5 matrix), with 30 total symbol positions.
  • Paylines: 19 fixed paylines. Winning combinations are formed from left to right on adjacent reels.
  • Minimum Bet: £0.10
  • Maximum Bet: £50.00
  • Maximum Win: 20,000 times your bet.
  • Symbols:
    • Low-paying: Greek letters (α, δ, π, Φ)
    • Medium-paying: Bowl with food, Lyre, Crossed Swords, Green and Purple Theater Masks
    • High-paying: Golden Wings, Red Warrior Helmet
    • Special Symbols:
      • Wild (W): Golden 'W' on a green shield, substitutes for all regular paying symbols.
      • Scatter (FS): Yellow 'FS' in a red frame with a lightning bolt, triggers bonus games.
      • Mystery Symbol: Transforms into high-paying symbols, Wilds, or Mystery Reels.

5.3. Return to Player (RTP) & Volatility

  • Theoretical RTP (Base Game): 96.26%. This is the average expected percentage of stakes that a game returns to players over a large number of spins (millions). It is not a guarantee for any individual playing session.
  • Volatility: 5/5 (Very High). This indicates that while wins may be less frequent, they have the potential to be larger.

5.4. Malfunction & Misuse

In the event of a malfunction of the gaming software or hardware, all affected pays and plays are void. This includes, but is not limited to, situations where a technical error prevents the game from operating correctly, or where a display error shows incorrect results. Any wagered amounts for such rounds will be returned to your account. We reserve the right to void any winnings obtained due to a malfunction or misuse of the game.

In case of network issues, an interrupted game round will automatically complete on our server, and the result will be saved in your game history. Any wagered amount will remain until the round is completed. Upon relaunching the game, it will resume automatically from the point of interruption, or the result will be displayed.

6. Responsible Gambling

Your well-being is our priority. Le Zeus Digital Entertainment Ltd. is deeply committed to promoting responsible gambling and providing a safe environment for our players. We offer comprehensive tools and resources to help you manage your gaming activity.

6.1. Mandatory Financial Limits

In accordance with UK regulatory requirements (effective October 2025), all new customers are required to set financial limits BEFORE their first deposit. This system includes:

  • Deposit Limits: Set the maximum amount you can deposit daily, weekly, or monthly.
  • Loss Limits: Set the maximum amount you can lose over a daily, weekly, or monthly period.

You can adjust these limits at any time:

  • Decreasing a limit: Takes effect immediately.
  • Increasing a limit: Subject to a 24-hour cooling-off period before taking effect, allowing you time to reconsider.

6.2. Other Player Protection Tools

  • Time Restrictions (Session Limits): Set a maximum duration for your gaming sessions.
  • Reality Checks: Receive pop-up reminders every 30-60 minutes informing you of your session duration and net win/loss.
  • Time-Out: Take a short break from gambling, typically for periods ranging from 24 hours to 6 weeks.

6.3. Self-Exclusion

If you feel your gambling is becoming a problem, you can self-exclude from our Services. Self-exclusion is a formal process that prevents you from accessing your account for a defined period (minimum 6 months up to 5 years, or indefinitely).

  • How to Self-Exclude: You can initiate self-exclusion directly from your account settings or by contacting our Customer Support team.
  • GAMSTOP: We are a member of GAMSTOP, the national online self-exclusion scheme. Registering with GAMSTOP will exclude you from all online gambling companies licensed in Great Britain for your chosen period. Visit www.gamstop.co.uk for more information.
  • Once self-excluded, you will not be able to log in or create new accounts with us or any other operator registered with GAMSTOP until your chosen period expires.

6.4. Problem Gambling Support Organisations

If you or someone you know needs help with problem gambling, please contact these free, confidential support services:

  • GamCare: Provides free information, support, and counselling.
  • BeGambleAware: Offers free, confidential help and support to anyone worried about their gambling.
  • Gambling Therapy: A global service providing free practical advice and emotional support to anyone affected by problem gambling.

7. Data Protection & Privacy (GDPR Compliance)

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy provides comprehensive details on how we collect, use, store, and protect your data.

7.1. Lawful Bases for Processing

We process your personal data under the following lawful bases (Article 6 UK GDPR):

  • Performance of a contract: To provide you with core gaming services, manage your account, and process transactions.
  • Legal obligation: To comply with legal and regulatory requirements, including age and identity verification (KYC/AML), responsible gambling obligations, and reporting to regulatory bodies.
  • Legitimate interests: For fraud prevention, ensuring game integrity, enhancing security, improving our services, and promoting responsible gambling, where these interests are not overridden by your data protection rights.
  • Public interest: To comply with regulatory requirements imposed by the UK Gambling Commission and other authorities in the prevention of financial crime and protection of vulnerable individuals.

7.2. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

  • Regulatory Requirements: Due to legal obligations (e.g., AML and responsible gambling), certain data, such as identity verification documents, transaction records, and self-exclusion data, must be retained for a minimum of 5 years after the closure of your account.
  • Right to Erasure: Please note that due to these stringent regulatory requirements, your "right to erasure" (right to be forgotten) under UK GDPR cannot be automatically fulfilled for all data categories. Specifically, data related to KYC, AML, financial transactions, and self-exclusion will be retained for the mandatory regulatory period, even if you request deletion.

7.3. Your Data Protection Rights

Under UK GDPR, you have rights regarding your personal data, including:

  • The right to access your personal data.
  • The right to rectification of inaccurate data.
  • The right to request erasure (subject to legal obligations).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

8. Dispute Resolution & Complaints

We are committed to providing a fair and efficient complaints resolution process. If you have a complaint or dispute, please follow the steps below:

8.1. Internal Complaints Procedure

  1. Contact Customer Support:

    Initially, please contact our Customer Support team. Many issues can be resolved quickly at this stage.

    We aim to provide an initial response within 24 hours.

  2. Escalation to Management:

    If you are not satisfied with the resolution provided by our Customer Support team, you may request an escalation to a senior manager or our dedicated complaints department. Please send an email to [email protected] with "Complaint Escalation" in the subject line, providing full details of your complaint and previous interactions.

    We aim to provide a final response to escalated complaints within 7 business days. In complex cases, we will inform you of the delay and provide an estimated timeframe.

8.2. Alternative Dispute Resolution (ADR)

If your complaint remains unresolved after exhausting our internal complaints procedure (typically after 8 weeks from the date of your initial complaint, or if we have reached a deadlock earlier), you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We use the following approved ADR provider for UK customers:

Independent Betting Adjudication Service (IBAS)

You must refer your dispute to IBAS within 12 months of our final response to your complaint.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, game software ("Le Zeus" slot game), and its underlying code, is the property of Le Zeus Digital Entertainment Ltd. or its licensors (Hacksaw Gaming for the "Le Zeus" game) and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of our Services without our express written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Le Zeus Digital Entertainment Ltd. shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

  • Your use or inability to use the Services.
  • Any malfunction, bugs, or errors in the game software or Website.
  • Unauthorised access to or alteration of your transmissions or data.
  • Statements or conduct of any third party on the Services.
  • Any other matter relating to the Services.

Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

11. Amendments to the Terms

We reserve the right to amend these Terms at any time. We will notify you of any material changes by posting the updated Terms on the Website, and where appropriate, by email or other direct communication before the changes take effect.

Material changes are defined as those that significantly alter your rights or obligations. For such changes, you will have the right to opt out of the new terms by closing your account before the new terms become effective. Continued use of our Services after the effective date of the revised Terms will constitute your acceptance of the new Terms.

We recommend that you review these Terms regularly to stay informed of any updates. A log of all changes will be maintained for regulatory audit purposes.

12. General Legal Provisions

12.1. Governing Law & Jurisdiction

These Terms and your use of the Services are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

12.2. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms, and the remainder of these Terms shall continue in full force and effect.

12.3. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Game Rules, constitute the entire agreement between you and Le Zeus Digital Entertainment Ltd. regarding your use of the Services and supersede all prior agreements and understandings, whether written or oral.

13. Contact Us

If you have any questions about these Terms, or any other aspect of our Services, please do not hesitate to contact us:

  • Live Chat: Available 24/7 on our Website.
  • Email (General Support): [email protected]
  • Email (Technical Support): [email protected]
  • Email (Financial Enquiries): [email protected]
  • Telephone (UK): +44 (0)20 3123 4567 (Operating Hours: Monday - Sunday, 09:00 - 00:00 GMT/BST)
  • Registered Office Address: Le Zeus Digital Entertainment Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom